Passport Parking

Park. Pay. Be on your way.

Download the App!

Store Image Store Image

Enjoy the Benefits of Passport Parking!

  • Forget the Change

    All you need to park is your smartphone and the PassportParking app

  • Save Time

    No more waiting to pay or running back to the meter

  • Avoid Parking Tickets

    Receive reminder notifications and extend your time remotely

PassportParking is Feature Packed

  • Quick Registration Icon

    Quick Registration

    Quick Registration Icon

    Quick Registration

    Download the app and get started with just a few taps of the screen. You can even register directly through Facebook.

  • Convenient Time Extender Icon

    Convenient Time Extender

    Convenient Time Extender Icon

    Convenient Time Extender

    Running late? No problem. Extend your parking session directly from the PassportParking app on your smartphone.

  • Countdown Timer Icon

    Countdown Timer

    Countdown Timer Icon

    Countdown Timer

    No more guessing how much time is left in your session. Pull up the countdown timer on the PassportParking app to keep track of your parking time.

  • Reminder Notifications Icon

    Reminder Notifications

    Reminder Notifications Icon

    Reminder Notifications

    Now the time won’t get away from you. Receive reminder notifications directly to your phone before your parking session ends.

  • Parking History Icon

    Parking History

    Parking History Icon

    Parking History

    View your complete parking history within the PassportParking app. We’ll also send an electronic receipt of your session directly to your e-mail.

How the App Works

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1. Create Your Account

  • Download the PassportParking app
  • Register with phone number or email
  • Once verified, you are ready to start parking
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2. Start a Parking Session

  • Enter the zone number located on signs where Passport is available
  • Enter space/license plate and select length of stay
  • Choose payment method and confirm your session
  • Extend time remotely, if applicable
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3. Manage Parking

  • Track payment history
  • Manage multiple vehicles
  • Add additional payment options
  • Send bug reports

FAQs: Getting Started

HOW DO I USE PASSPORT/HOW DO I PAY WITH MY PHONE?

Download the PassportParking app from the App Store or Google Play. A web version is also available at m.ppprk.com. Please note: your wireless carrier’s message and data rates may apply.

WHAT DEVICES AND BROWSERS SUPPORT PASSPORT THE BEST?

We highly recommend using Apple or Android for downloading the application. When using mobile pay web, modern browsers such as Chrome, FireFox and Safari are the most compatible

WHY DOESN’T THE METER CHANGE/HOW DOES ENFORCEMENT KNOW I PAID?

  • The meters don’t sync with our system, but the parking enforcers will see your mobile payment on their handheld device.

 

WHAT IS THE ZONE NUMBER/HOW DO I FIND IT?

  • The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signage on the lot or on decals on the meter.

 

WHERE IS THE MENU LOCATED?

  • The menu button is the icon with the three white lines in the left-hand corner of the screen.

 

HOW DO I FUND A WALLET?

  • To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step. Please note: wallet availability and offers vary based on location.

 

HOW DO I KNOW MY PARKING SESSION HAS STARTED?

  • When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen.

 

WHY WON’T THE APP LET ME EXTEND MY TIME?

  • If you can’t extend your time it could be because you have already reached the maximum stay allowed set by the parking operator.

 

HOW DO I VIEW MY PARKING HISTORY/GET RECEIPTS?

  • To view your parking history you can use the app or website. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. The app only shows recent history. For a full parking history, visit m.ppprk.com.

 

HOW DO I MANAGE ALERTS/REMINDERS?

  • Login to your account and click ‘Options’. Use the checkboxes to enable/disable the reminders.

 

CAN I PARK MULTIPLE CARS?

  • You can start additional parking sessions by clicking ‘New Session’ in the side menu.

 

FAQs: Managing

HOW DO I ADD/DELETE A PAYMENT CARD?

  • Login and select ‘Payment’ from the side menu.  Select ‘Add Card. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use.  To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.

 

HOW DO I ADD ANOTHER LICENSE PLATE NUMBER TO MY ACCOUNT?

  • Login and select ‘Vehicles’ from the side menu. The app will save recent license plate numbers you’ve used before too!

 

HOW DO I RESET MY PIN?

  • To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to support@passportinc.com 

 

THE RATES SHOWN IN THE APP DO NOT MATCH SIGNAGE AT MY PARKING LOCATION?

  • Select ‘Send Bug Report’ report from the side menu with a description of the issue.  We will research any discrepancies.

 

HOW DO I CHANGE THE EMAIL ADDRESS ON MY ACCOUNT?

  • To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.

 

HOW DO I DEACTIVATE MY ACCOUNT?

  • To deactivate your account you must go to m.ppprk.com. Login and select ‘Profile’ and then hit deactivate account.

 

WHAT IS THE DIFFERENCE BETWEEN A VERIFICATION CODE AND MY PIN NUMBER?

  • The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice that you will login with.

 

CAN I MOVE SPACES WHILE I HAVE AN ACTIVE SESSION?

  • You cannot change a space number once a session is started. If a session has been started in the incorrect space, please contact support. Questions regarding parking rules for a specific location should be directed to the local parking operator.

 

CAN I STOP MY PARKING SESSION?

  • There’s no need to stop the parking session. It will end when the selected stay has ended.

 

WHAT IF I ENCOUNTER A TECHNICAL ISSUE?

You can send a bug report and our support team will get back to you promptly.