HOW DO I ADD/DELETE A PAYMENT CARD?
- Login and select ‘Payment’ from the side menu. Select ‘Add Card. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.
HOW DO I ADD ANOTHER LICENSE PLATE NUMBER TO MY ACCOUNT?
- Login and select ‘Vehicles’ from the side menu. The app will save recent license plate numbers you’ve used before too!
HOW DO I RESET MY PIN?
- To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to firstname.lastname@example.org
THE RATES SHOWN IN THE APP DO NOT MATCH SIGNAGE AT MY PARKING LOCATION?
- Select ‘Send Bug Report’ report from the side menu with a description of the issue. We will research any discrepancies.
HOW DO I CHANGE THE EMAIL ADDRESS ON MY ACCOUNT?
- To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.
HOW DO I DEACTIVATE MY ACCOUNT?
- To deactivate your account you must go to m.ppprk.com. Login and select ‘Profile’ and then hit deactivate account.
WHAT IS THE DIFFERENCE BETWEEN A VERIFICATION CODE AND MY PIN NUMBER?
- The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice that you will login with.
CAN I MOVE SPACES WHILE I HAVE AN ACTIVE SESSION?
- You cannot change a space number once a session is started. If a session has been started in the incorrect space, please contact support. Questions regarding parking rules for a specific location should be directed to the local parking operator.
CAN I STOP MY PARKING SESSION?
- There’s no need to stop the parking session. It will end when the selected stay has ended.
WHAT IF I ENCOUNTER A TECHNICAL ISSUE?
You can send a bug report and our support team will get back to you promptly.
HOW TO FUND A WALLET?
To fund a wallet, you must initiate your first parking session. You’ll have the option to load the wallet during the payment selection step. Please note: wallet availability and offers vary based on location.