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FAQ

What is ParkSavannah?

ParkSavannah is an easy and convenient way to pay for parking in the City of Savannah using a mobile phone or web browser.

What are the benefits of ParkSavannah?

• Receive notifications when your parking session time is low
• Extend your parking session through the app
• Receive email receipts at the end of your parking session
• Manage your parking history through the mobile app

Is there a fee to use ParkSavannah?

No, there is not a fee to use ParkSavannah.

Where is ParkSavannah offered?

ParkSavannah is available at all multi-space meters within the City of Savannah. Be on the lookout for the ParkSavannah decals affixed to the multi-space meters.

How do I get started?

Easy! All you need is a credit or debit card. Choose one of the below methods for getting started:
• iPhone and Android users: Download the free ParkSavannah app to your device.
• Blackberry or Windows phones users: Sign up by visiting parksav.net online or from your mobile browser.
• Basic cell phone users: Sign up online at parksav.net. This the easiest and recommended way.
• Your wireless carrier’s message and data rates may apply.
You can register for ParkSavannah by using your phone number or your e-mail address. Your phone number or e-mail address will serve as the basis of your account registration.

How do I get the app?

The free ParkSavannah app is available for download in the App Store and at Google Play.

Is there an app for Blackberry or Windows phones users?

There is no app for Blackberry or Windows phones, but users can access parksav.net online or from a mobile web browser.
For an app-like experience on a Windows phone, you can take advantage of the Pin to Start feature in Internet Explorer. To do so:
1. Open Internet Explorer on your Windows phone.
2. Navigate to parksav.net and allow the page to fully load.
Tap More, then tap Pin to Start.
Following the instructions above allows you to pin the ParkSavannah mobile web page to your Start screen and use it like a dedicated Windows phone app. For additional instruction on the Pin to Start feature, please visit the Windows phone how-to page.

Can I download the app on my tablet?

iOS users can download the ParkSavannah app on their iPad, but a valid mobile phone number is still required to create an account and use the app. Android users cannot download the app on a tablet at this time due to limitations within the Android platform.

How do I extend my parking with ParkSavannah?

One of the benefits of ParkSavannah is the freedom to extend your parking session from a remote location, like a restaurant, office, or residence. If you’re using ParkSavannah and your phone has service, your volume/vibration is on and the application settings are set to receive alerts, you will receive an alert when you have 10 minutes left on your parking session. You can monitor how much time is left on your session at any time by opening up the app.

How do parking enforcement officers know that I have paid for parking?

Each time you use ParkSavannah, you will enter your space number that identifies your parking session. Enforcement personnel determine if you have paid by looking up your space number and payment status.

How can I deactivate my account?

Deactivate your account at any time by visiting parksav.net. Once you log in, select the Menu (upper left corner icon with three horizontal bars), click on Profile and then click the Deactivate Account button. Complete the short process to deactivate your account. There are no fees to deactivate an account. Be aware that once you deactivate your account, it can’t be reactivated. If you wish to use ParkSavannah again, you will need to create a new account.

How do I know if ParkSavannah is available where I parked?

ParkSavannah is available at all multi-space meters throughout the City of Savannah. Just look for the ParkSavannah decal on the multi-space.

What’s a space number? How do I locate my space number?

The space number confirms which parking space you are parking in. The space number will be posted on the ground where you normally see the space numbers.

Why is it important to use the correct space number?

Spaces may have different parking rates. As such, entering the wrong space number could result in a parking ticket.

If I don't have my mobile phone with me, can I use a different phone to pay for parking?

In some instances, yes. If you have registered with your e-mail address, then you can use a computer or even another device to sign in to your ParkSavannah account by using the same e-mail addressed that you initially registered for ParkSavannah with. A verification code will be sent to your e-mail address so we can verify that you are the true account holder.
If you have registered with your phone number, then you most likely will not be able to use a computer or another device as the verification code will be sent to the device associated with the phone number you registered for ParkSavannah with.

Why is it that sometimes I can extend parking and sometimes I can’t?

You may be unable to extend parking if you are outside the meter’s hours of operation or due to a parking restriction. When you purchase parking, you are not permitted to purchase more time than the allowed length of stay. Make sure you check for parking rates and parking restrictions on the signage in order to avoid a parking ticket.
Like many apps or mobile services, ParkSavannah requires a good cellular or Wi-Fi signal. The connectivity of your personal devices is not under our control, and if you experience failure in wireless service, you will be unable to extend your parking session remotely.

Can I change my notification alert to something other than 10 minutes?

No. At this time, the time period for the notification alert feature cannot be changed.

I parked using the wrong space number; can I change it?

You cannot change your space number once your parking session has started, so remember to review the confirmation screens before confirming your sessions.

How do I know if my parking time was processed?

The ParkSavannah app or mobile web session screen shows the start and end times of your parking session. Additionally, a countdown timer will show the remaining amount of time for your current parking session at any point in time.

How do I pay for parking using ParkSavannah?

The ParkSavannah application allows you to save multiple credit or debit cards to your account. When you are booking a parking session, simply choose the correct card that you would like to use and that parking session’s amount will be charged to that card.
Additionally, ParkSavannah offers a Wallet that you can load funds on to be used for parking sessions. To purchase the Wallet, when you are putting a parking session through, be sure to click on Wallet as the payment method to load your Wallet for the first time.

Can I access my parking history? How do I get receipts?

Your ParkSavannah transactions are saved and can be accessed two ways:
1. To e-mail a receipt of a parking session directly from the side-menu in the app, select Parking History. The app keeps a history of your last 20 parking sessions. Choose a recent session and select E-mail Receipt at the bottom of that session. This will send a receipt to the e-mail address associated with the ParkSavannah account. If you registered with your phone number, then you can always go to your Profile and add your e-mail address to receive parking receipts.
2. To view the entire parking history of your account, you may log in to parksav.net from a computer and run reports as necessary through Parking History side-menu item.

Is it safe to make payments via ParkSavannah?

ParkSavannah is committed to protecting your customer information. Your card number is encrypted and your information is handled as specified in our privacy policy available here.

How does ParkSavannah use my e-mail?

We use your e-mail address only to send you important information regarding your ParkSavannah account, like parking receipts and card expiring notices.

How do parking enforcement officers know that I have paid for parking.

Each time you use ParkSavannah, you will enter in your space number, which identifies your parking session. Enforcement personnel will look up your space number to determine if you have paid. Do not place your phone in the windshield as proof of payment.

How can I avoid getting a parking ticket when using ParkSavannah?

If you’re using the app and have a signal, your volume/vibration is on and the application settings are set to receive alerts, ParkSavannah will send a notification alert to your mobile device when you have 10 minutes left on your parking session. At that point, you can extend your session from your phone, subject to restrictions (see Why is it that sometimes I can extend parking and sometimes I can’t?). However, we cannot be responsible for any failure to receive a notification alert or extend your parking session because of any failures in wireless service, malfunctions with your wireless carrier or malfunction with the personal device being used with ParkSavannah

How can I deactivate my account?

Deactivate your account at any time by visiting parksav.net. Once you log in, select the Menu (upper left corner icon with three horizontal bars), click on Profile and then click the Deactivate Account button. Complete the short process to deactivate your account. Be aware that once you deactivate your account, it can’t be reactivated. If you wish to use ParkSavannah again, you will need to create a new account.

The app doesn’t work; I’m not getting notification alerts; it’s slow?

Like many apps or mobile services, ParkSavannah requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your phone’s coverage status and/or Wi-Fi signal first. The connectivity of your personal devices is not under our control, and we cannot be responsible for any failure to get a notification alert or inability to extend a parking session because of failures in wireless service, malfunction with your wireless carrier or malfunction with the personal device being used with ParkSavannah.
Please check the phone settings to ensure that the volume/vibration is on and the application settings are set to receive alerts.
Also, please be aware that sessions originated from the app, whether on iPhone, iPad or an Android device, receive notifications on the app and on that specific device (and not via text message).
You can also access your ParkSavannah account online for a parking transaction. It looks, feels and works just like the app.
If you continue to experience problems, let us know by visiting the Menu > Send Bug Report on your app or on parksav.net and then restart the app. We’ll look into as soon as possible. Please remember that if you’re unable to pay for parking through ParkSavannah for any reason, you’re still required to pay for parking and should do so by paying at the multi-space meter.

How do I reset my PIN?

You create your PIN when you sign up for an account. If you wish to reset your PIN, log into the app or mobile web page at parksav.net and click on the Reset PIN button on the Login page. You will be required to re-enter your payment card currently on file to verify your identity (we provide the last four digits to help you remember which card you used). After successfully verifying your payment card details, you will be taken to the Reset PIN page, at which point you can reset your PIN.

Why can't I add more time to my parking session?

If you are unable to add additional time to your parking stay, it is likely that:
1. You have reached the maximum parking time allowed.
2. You do not have to pay as no payment is required (check posted signs for hours of operation).

Why am I receiving a time out error?

ParkSavannah allows 300 seconds to complete a transaction before the system times out. If a time out occurs, simply begin your transaction again.

Why didn’t I receive a notification alerting me that my time is about to expire?

Like many apps or mobile services, ParkSavannah requires a good cellular or Wi-Fi signal. Check your phone’s coverage status and/or Wi-Fi signal. We cannot be responsible for any failure to receive a notification alert or extend parking because of failures in wireless service, malfunction with your wireless carrier or malfunction with the personal device being used with ParkSavannah.
Also, go to Menu > Options and make sure that the “Application Reminders” option is selected. Check your phone’s Push Notification settings, volume/vibration settings and make sure that your phone has service. If you are experiencing any problems, let us know by visiting Menu > Send Bug Report on your app or on parksav.net. We’ll look into as soon as possible.

My phone battery has run out and I can't pay for my parking with ParkSavannah. How can I pay for my parking?

If your device’s battery has run out, you can also access your ParkSavannah account online at parksav.net to book a parking transaction. It looks, feels and works just like the app.
Please remember that if you’re unable to pay for parking through ParkSavannah for any reason, you’re still required to pay for parking and should do so by paying at the multi-space meter.

My name and/or account information has changed. How can I change it?

No problem. Using the app or website, visit the Menu and access the options under Settings to change your Profile and/or Payment Details.

I have a new phone number. What do I do?

If you have a new phone number, you will need to register for a new account for that phone number. Deactivate your current account online at parksav.net and then sign up for a new account.

Can I add another phone number to my account?

No. Each account is connected to a single phone number.

I have received multiple charges on my bank account after I used the app. I believe I am a victim of fraud. What can you do?

Contact the bank associated with your credit/debit card immediately if you believe you may be a victim of fraud. In addition, please call us immediately at 912-651-6470 and we can help you determine if the charges are legitimate.

I'm trying to create an account but it keeps saying “User Exists.” I've never signed up before. Help!

Call us at 912-651-6470 and we can help you sort out the situation.

May I get a refund for any unused time?

No. Refunds for unused time are not available.

Am I charged for text messages that I receive from ParkSavannah?

ParkSavannah does not charge for text messages we send to you, but text messages are subject to standard message and data rates charged by your wireless service provider.

How can I change my text message preferences?

You can manage your text message preferences in the Options section on your online account.

How do I stop text messages?

You can stop text message notifications by visiting the Options section on your online account and disabling text messages. Be aware, however, that if you choose not to receive text message alerts, we cannot remind you when your parking expires.

How many text messages will I receive?

The number of text messages you receive will depend on the number of parking transactions that you initiate.

What else should I know about text messages I may receive from ParkSavannah?

Text messages are subject to your wireless carrier’s standard message and data rates. To stop text messages, visit the Preferences section on your online account and disable text messages.

How do I get support?

Using the app or website, go to Menu > Send Bug Report and send us the details of your issue. If you need immediate assistance, call 912-651-6470.